Using the Thomas Kilmann Instrument this keynote will identify your preferred mode(s) of dealing with conflict and help you identify and develop your least preferred modes. Conflict is any situation in which your concerns or desires differ from those of another person. As a manager or leader of an organization your success depends on managing your own reaction to conflict along with those that report to you.

In this highly interactive and content-rich workshop you will gain the following:

• A deeper awareness of your own preferred conflict style
• The ability to recognize the conflict styles of others
• The skill needed to assess conflict situations
• Time to practice using different conflict modes